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CPS Solutions believes excellence in service and support is paramount
to the products we deliver. Therefore, we deliver full-circle
support and services, which means we'll be there for you
during the purchase of your CPS Solutions software as well as after
installation
is complete.
FRIENDLY,
LOW PRESSURE SALES
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- Customer focus — We focus on your needs, not a packaged “pitch.”
- Needs assessment — We’ll
help you evaluate your needs to determine whether
we have the right solution for you.
- Demos — Because we know
seeing is believing, we provide onsite product demonstrations.
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| CLIENT
SERVICES |
- Long-term relationship —After
product installation, we stay in touch.
- Customer feedback — We
welcome and encourage your feedback on our products. Customer
input is vital
to improving our products and understanding the changing needs
of our customers.
- Customer satisfaction — We
want to know what you think about our products, our customer
service and support. Your satisfaction is important to us.
- Report templates — We
provide guidance setting up report templates that
meet your needs.
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| SETUP & INSTALLATION |
- Comprehensive setup and installation
process — Software installations are implemented
with minimal impact to your staff.
- Flexibity — We work with
your schedule to ensure minimal, if any, interruption.
- Thorough testing — We test
the products after set-up and installation to ensure smooth and
successful operations, so you can experience
the benefits of the software immediately.
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| TRAINING |
- Onsite training — Every
software purchase includes onsite training.
- End-user training — We
focus on features and practical application of the
software to get you up and running quickly.
- Special training — Advanced
training in crime data analysis techniques available upon request.
- Help screens — Software includes built-in help
features.
- Product manuals — A product
manual accompanies the software.
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| TECHNICAL
SUPPORT |
- Phone support — Generally,
most issues or questions can easily be handled via phone.
- Onsite support — Onsite
support is available when circumstances require a programmer
to address problems not easily
handled
on the phone.
- Maintenance — A one-year
maintenance program subscription is included with each product
purchase. Thereafter, a nominal annual
fee applies.
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